What does “unlimited support” mean?
It covers ordinary troubleshooting and maintenance for managed devices and supported applications during business hours. New equipment, migrations, office moves, cabling, major upgrades, custom development, and remediation projects are separate.
Does the response SLA guarantee resolution?
No. It guarantees acknowledgment and the start of triage. Resolution depends on the cause, vendor involvement, hardware availability, and whether onsite work is required.
Are backup and Microsoft licenses included?
No. Backup, Microsoft 365, email security, and other user-based licenses are itemized so the plan reflects what your business actually uses.
Can we move between plans?
Yes. If you need more accountability, you can move up. If budget changes, you can move down and the service scope changes with it.
Do dental plans make us HIPAA compliant?
They support technical readiness and sound security controls, but no IT provider can guarantee compliance. Formal risk assessment, policy, training, and documentation services are available separately.