The Small Business IT Buyers Guide
Understand what to look for in IT support, the fees involved, and how the right partner can protect your business from data breaches, compliance risks, and unnecessary downtime.
Get Instant AccessLess tech stress. More forward motion.
Human support, serious security, and one accountable team keeping your business moving.
Systems protected Quietly working in the background.
Owner-ledOne accountable team
24/7Monitoring in the background
50 statesRemote-first support
Dental & healthcareIndustry familiarity
Watch: 2-minute explainer
What are managed IT services?
The short version, without the jargon: instead of calling someone once something has already broken, a managed provider watches your systems continuously and fixes problems before they reach your team.
- Predictable monthly cost instead of surprise repair bills
- Monitoring, security and backup running in the background
- One accountable team rather than three separate vendors
The difference
What changes when someone is actually accountable
Before
Managed in name only
- Downtime discovered by staff, not systems
- Backups running, but never actually tested
- Three vendors, none of them accountable
- Security spend with no idea what it covers
With Brotherly Technology
One accountable partner
- Issues caught by monitoring before work stops
- Recovery tested, with a known recovery time
- One named team answerable for the whole stack
- A clear picture of what is protected and what isn't
Our services
Everything your business runs on. One partner.
Choices, not a one-size-fits-all solution. Your plan conforms to you — not the other way around.
12IT services under one accountable provider
8Industries we support day to day
Core IT
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Managed IT
Minimize downtime and keep your team productive with proactive monitoring, maintenance, and a plan tailored to your budget.
- Help Desk
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Backup & Disaster Recovery
Protect your data from the unexpected with tested, monitored backups and a recovery plan that actually works.
- Cloud Services
Protect & Comply
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Cybersecurity
Layered, zero-trust security that protects your data and reputation — with the monitoring going on in the background you never see.
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HIPAA Compliance
HIPAA-focused support and readiness reviews for dental and healthcare practices — plain English, no fear tactics.
Grow & Build
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Website Design
Fast, modern websites built to win local search and convert visitors into patients and customers.
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Review Automation
Turn happy patients and customers into a steady stream of 5-star reviews — automatically, without chasing anyone.
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Custom Software
When off-the-shelf doesn't fit, we build the tools, automations, and integrations your workflow actually needs.
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3D Printing
Additive manufacturing for prototypes, fixtures, and production parts under our BuildWorks3D brand.
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IT Consulting
Certified technicians for your next technology project — office moves, buildouts, upgrades, and vendor selection.
Dental & healthcare specialists
Keep your practice running. Keep patient data protected.
We speak Dentrix, Eaglesoft, and Open Dental. From imaging sensors to HIPAA readiness, we're the IT partner built for dental practices.
"Brotherly Technology completely upgraded our office technology, from new computers and wiring to TVs in every operatory. Their team was professional, efficient, and continues to provide outstanding support whenever we need it. It's a huge relief knowing they handle our technology so we can focus on taking care of patients."
Dr. Saahil Patel Stillwater Dentistry
How it actually works
Most problems are solved before you hear about them
Support should be something you notice by its absence. This is the loop running behind every account.
- We watch Monitoring runs continuously.
- We catch it early Alerts surface before complaints.
- We fix it Remote first, onsite when needed.
- We report back Plain-English updates close the loop.
Owner-led, family-built
Hello there, I’m Jess.
My journey began 28 years ago with my first computer. Working from small businesses to Fortune 500 companies, I kept seeing the same pattern: big technology investments, and businesses still falling prey to cyber-attacks. I founded Brotherly Technology to give small and medium businesses secure, affordable IT — and the peace of mind they deserve.
Our Story"We use Brotherly Technology for tech support and cybersecurity for all our retail locations. Their whole staff is amazing, we always get an immediate resolution to an issue and the peace of mind on the security side is priceless. The biggest value here is the protection going on in the background that you don't even see."
Kelly Charles The Big Mattress Outlet
"I cannot say enough wonderful things about this company! Their technical support is unmatched. The team was able to locate the virus and correct all my issues. The company has also been helping my company with our social media presence and we have seen a big difference in our results. This company makes you feel like family."
Chris Rankin The Rankin Firm
Free resources
Useful guidance before you make an IT decision
Free download
The 12-Point IT Health Check
The same checklist we run on every new client network. Score your own setup in about 15 minutes and see exactly where the gaps are before they cost you a day of downtime.
- Backup and recovery questions most owners never ask
- The 4 security gaps we find on nearly every unmanaged network
- A simple scoring sheet to prioritise what to fix first
12 checks · 6 pages · PDF
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Looking for a trusted technology partner?
Tell us what's slowing your team down. We'll show you exactly how we'd fix it — no pressure, no jargon.
- Discovery Call A 15-minute conversation to understand how your business operates and where technology helps — or hurts.
- Business Assessment An onsite visit to check your computers and network for vulnerabilities and anything holding back productivity.
- Findings & Plan We meet to walk through what we found and how to improve — with no obligation and no pressure.