A managed service provider for Hamilton County
Our managed IT services take a simple approach. Instead of waiting for you to call after something breaks, we watch your systems continuously and fix problems before they reach your team. For a Chattanooga business, that looks like this:
- Monitoring runs 24/7 across your network, applications, and hardware, so failing drives, stalled services, and offline devices show up as alerts.
- Microsoft and third-party patches, plus scheduled preventative maintenance, keep systems current.
- Remote IT Core and Complete plans include unlimited business-hours remote support for covered systems.
- PC and server management, Microsoft 365 administration, and regular technology reviews are included, depending on the plan.
- A named team and a named account manager who already know your environment.
Built for operations that run past closing time
Monitoring around the clock, support you can plan for
Monitoring never stops, so a problem at two in the morning is logged and visible when it happens. Unlimited support covers business hours. If your operation needs hands-on work outside that window, we arrange it to match your operating hours. After-hours work is quoted separately, so you know what you are approving.
Fast connections, segmented networks
Excellent bandwidth doesn't help much if everything sits on one network. Fast is not the same as segmented. Production equipment, warehouse scanners, office PCs, and guest Wi-Fi should not share a flat network where one infected laptop can reach everything. Separating plant and office systems is something we review early.
Fewer vendors pointing at each other
Distribution and production sites tend to collect vendors: the line equipment supplier, the internet provider, the phone company, the software platform. On Complete Managed IT, we coordinate those vendors for you. On Remote IT Core, we help. Either way, you have one team to call.
What changes when one team is accountable
Without real management, downtime gets discovered by staff instead of systems. Backups run but never get tested. Three vendors are involved and none of them owns the problem, and security spending comes with no clear idea of what it covers.
With one accountable team, monitoring catches issues before work stops. One named team answers for the whole stack, and you get a clear picture of what is protected and what isn't. If you add backup and disaster recovery, restores get tested, so recovery time is known before you need it.
After every issue, you get a plain-English update on what happened, what changed, and what is worth doing next. You don't get a ticket number and a shrug.
Who we support in Chattanooga
Logistics and distribution. We support warehouse, scanning, and fleet-adjacent systems for operations where downtime is immediately expensive, which is also why attackers target them. When a scanner or shipping PC goes quiet, it shows up as an alert, and the team working it already knows what that device does.
Manufacturing. We set up plant networking with proper separation from office systems and put monitoring on what keeps production moving. Support starts with how the floor and the office connect to your vendors.
Medical and dental practices. We support practice-management, imaging, and EHR/EMR systems with HIPAA-focused safeguards across Hamilton County. Our dental plans are built around Dentrix, Eaglesoft, and Open Dental.
Professional services. We handle secure document handling, cloud collaboration, and day-to-day support for Chattanooga firms. For hybrid teams, we set up cloud solutions, VPN access, and remote support so staff can work securely from the office, from home, or between client sites.
Plans and what sits outside them
Pricing lists each plan line by line. In short:
- Brotherly Protect covers 24/7 PC health monitoring, Windows patching, managed endpoint protection, and dark-web credential alerts, with no managed-support contract. It does not cover servers.
- Remote IT Core adds unlimited remote help desk, PC and server management, basic Microsoft 365 administration, and an annual technology review.
- Complete Managed IT adds a guaranteed response SLA, a priority queue, vendor coordination, and quarterly technology meetings. The SLA guarantees acknowledgment and the start of triage, not a fixed resolution time.
Some services stay off the monthly rate on purpose. Backup, Microsoft 365, email security, and other per-user licenses are itemized, because storage, retention, and user counts vary. Backup and disaster recovery is quoted as its own service. Hardware, onsite projects, migrations, and after-hours work are quoted separately too. A lower price means a narrower service, not the same service quietly discounted.
About 70 miles from Rome
Our headquarters is in Rome, Georgia, about 70 miles from Chattanooga. We are not going to pretend to be around the corner. We work remote-first, because remote support resolves most issues fastest, and we schedule onsite visits near Chattanooga when the work genuinely needs hands. Tennessee clients get the same remote response as our Georgia clients, from the same small team.
If your business has sites on both sides of the Tennessee and Georgia line, the same team supports both. For the city overview, including the communities we serve nearby, see IT support in Chattanooga.
Getting started
It begins with a fit call to confirm your device count, sites, systems, and the level of responsibility you want us to take. We then inventory the environment, deploy management tools, document vendors, and flag anything that needs remediation. Once that is done, support begins: your team gets the Brotherly Support Application and clear instructions for raising requests.
Managed IT questions from Chattanooga offices
How far are you from Chattanooga, and do you come onsite?
Our headquarters is in Rome, Georgia, about 70 miles away. We work remote-first and schedule onsite visits near Chattanooga when a job genuinely needs hands. Onsite labor is billed hourly, separate from the monthly plan.
Is backup included in managed IT?
No. Backup, Microsoft 365, email security, and per-user licenses are itemized so the plan reflects what you actually use. See pricing.
Can you support a warehouse or plant that runs around the clock?
Yes. Monitoring runs 24/7, and we can arrange support cover to match your operating hours. Unlimited support covers business hours. After-hours work is quoted separately.
Do you separate plant and warehouse networks from the office?
Yes. Production and warehouse systems should not sit on the same flat network as office PCs and guest Wi-Fi. Separating them is part of how we set up and monitor manufacturing and distribution environments.
Do you support medical and dental practices in Chattanooga?
Yes, including practice-management platforms such as Dentrix, Eaglesoft, and Open Dental, plus imaging and EHR/EMR systems, with HIPAA-focused safeguards.
What is the difference between managed IT and break-fix?
Break-fix means paying only when something breaks, which leads to unpredictable costs and downtime. Managed IT watches your systems continuously and handles maintenance before issues reach your team, for a predictable monthly price. See managed IT services.