The problems Atlanta businesses actually bring us
Support that runs through tiers
Escalation paths can take a day before you reach someone who can resolve the issue. With us, your staff calls or emails a real person on a small team that already knows your setup. Owner-led service means you can reach the top without filing a ticket.
Offices that drifted apart
When two or three locations are configured differently, every problem is a new problem and nothing carries over. We standardize the environment across sites so each office is not its own special case. That makes support simpler, and adding a location becomes a rollout instead of a rebuild.
Cloud sprawl and license waste
Overlapping subscriptions, orphaned accounts, and licenses for people who have left add up quickly at metro headcounts. Microsoft 365 administration is part of our Remote IT Core and Complete plans, and cleaning up who has access to what is part of the job.
Too many vendors, no clear owner
The internet provider blames the phone vendor, who blames the software company. On Complete Managed IT, vendor coordination is part of the plan, and on Remote IT Core we assist with it. Either way, one team stays accountable.
What a managed service provider should own
Our managed IT services come down to one idea: a provider watches your systems continuously and fixes problems before they reach your team, instead of waiting for you to call.
Monitoring that never clocks out. Monitoring runs 24/7 across network, applications, and hardware, so issues show up as alerts rather than complaints from staff.
Patching and maintenance on a schedule. Microsoft and third-party patches and preventative maintenance keep systems current without anyone having to remember.
A help desk with real people. Remote IT Core and Complete plans include unlimited business-hours remote support for covered systems. That means ordinary troubleshooting and maintenance on managed devices and supported applications during the business day.
Security basics on every device. Every plan includes managed endpoint protection and dark-web credential alerts. Deeper protection, including email security, is scoped separately. If that is what you need, see how we work as a cybersecurity company for Atlanta businesses.
Reporting you can read. After an issue, you get a plain-English update on what happened, what changed, and what is worth doing next. It also gives you a clear picture of what is protected and what still needs attention.
A plan for what comes next. Annual technology reviews on Remote IT Core and quarterly technology meetings on Complete keep upgrades and growth on a calendar instead of in a crisis.
Plans built around how much you want us to own
Our plans and pricing start from the same proactive foundation. What changes is how much support, response priority, and technology management Brotherly takes on.
- Brotherly Protect covers monitoring, maintenance, and endpoint protection without a managed-support contract. Support on Protect is billed hourly, and it does not cover servers.
- Remote IT Core adds unlimited remote help desk, PC and server management, and basic Microsoft 365 administration.
- Complete Managed IT adds a guaranteed response SLA, a priority support queue, vendor coordination, and quarterly planning. The SLA guarantees acknowledgment and the start of triage. Resolution depends on the cause, vendors, and hardware.
Dental practices can choose Dental Remote Care or Dental Complete, built around Dentrix, Eaglesoft, Open Dental, and imaging.
Scope you can read before you sign
A lower price should mean a narrower service, not the same service quietly discounted. Backup, Microsoft 365, email security, and other per-user licenses are itemized, not bundled into managed IT. Hardware, onsite projects, migrations, and after-hours work are quoted separately. When we say 24/7, we mean monitoring. Business-hours remote support is what "unlimited" covers. All of it is laid out on pricing.
Who we work with in Atlanta
Professional and financial services
secure client-data handling, documentation, and the access controls examiners expect to see.
Dental practices and healthcare providers
practice-management, imaging, and EHR/EMR support with HIPAA-focused safeguards and direct vendor coordination.
Growing and multi-site businesses
one consistent environment across locations.
Exhibit and experiential shops
we support exhibit houses across the Rome to Atlanta production corridor. That means CAD and file shares with named access, crew laptops that leave for the show, and Microsoft 365 guest links that expire when the project closes.
Honest about where we are
Our office is in Rome, Georgia, not Atlanta. We cover the metro with remote support and scheduled onsite visits. Remote first, onsite when the work genuinely needs hands, and the same named team owns the outcome either way. Onsite labor is billed hourly on every plan, so you always know when a visit is part of the bill.
There is no hard minimum size to work with us. If your team is small enough that managed IT isn't worth it yet, we will tell you honestly.
If you would rather work with a small, owner-led team than a deep ticket queue, we may be a good fit. For the wider picture of how we work across the city, see IT support in Atlanta.
How we take over
It starts with a fit call to confirm devices, locations, systems, and which plan matches the responsibility you want us to take. Next, we inventory the environment, deploy management tools, document your vendors, and flag anything that needs remediation. Then support begins: your team gets the Brotherly Support Application and clear instructions for raising requests.
Managed IT questions from Atlanta offices
Do you have an office in Atlanta?
No. Our office is in Rome, Georgia. We serve Metro Atlanta with remote support and scheduled onsite visits across the metro, and the same named team handles both.
Can you support several Atlanta locations?
Yes. We standardize the environment across sites so each office is not a one-off. That makes day-to-day support simpler and makes opening the next location a rollout rather than a rebuild.
Does "24/7" mean round-the-clock support?
No. 24/7 refers to monitoring, so alerts are watched around the clock. Unlimited support means business-hours remote support for covered systems. After-hours work is quoted separately. See pricing.
Is backup or email security included in managed IT?
No. Backup, Microsoft 365, email security, and per-user licenses are itemized, so the plan reflects what your business actually uses. See managed IT services and pricing for how they fit together.
What does the response SLA guarantee?
On Complete Managed IT, the SLA guarantees acknowledgment and the start of triage. It does not guarantee a resolution time, because that depends on the cause, vendor involvement, hardware availability, and whether onsite work is needed.
Can we change plans later?
Yes. If you need more accountability, move up. If your budget changes, move down, and the scope of service changes with it.