Managed IT for Kennesaw and Cobb County offices
We work with small Kennesaw businesses: professional services firms, medical and dental offices, and owner-run companies that handle sensitive client data. Many small offices have outgrown the "call someone when it breaks" approach, but a full-time IT hire doesn't make sense yet.
Managed IT sits in between. Instead of paying for each repair after the fact, you get a named team that already knows your devices, your vendors, and your setup, and that keeps the routine work moving in the background. The goal is simple. Fewer interruptions reach your staff, and the ones that do get handled by people who don't need the whole story explained again.
What the monthly service handles
Our managed IT services follow the same loop for every client. Here is what that looks like for a Kennesaw office.
Monitoring and maintenance
Monitoring runs 24/7 across your network, applications, and hardware, so a failing drive or a stalled service shows up as an alert instead of a complaint. Microsoft and third-party patches go out on a schedule, and preventative maintenance runs alongside them. Managed endpoint protection covers every managed device.
A help desk your staff can reach
When something interrupts work, your team calls or emails a real person on our help desk, not a ticket queue. Remote IT Core and Complete Managed IT plans come with unlimited business-hours remote support for covered systems. That covers ordinary troubleshooting and maintenance on managed devices and supported applications during the business day. Your staff gets the Brotherly Support Application and clear instructions for raising a request.
Servers and Microsoft 365
Depending on the plan, we also manage PCs and servers and handle Microsoft 365 administration, from basic administration on Remote IT Core to full administration on Complete. Microsoft 365 licenses themselves stay on their own line of the quote.
Plain-English updates
You hear what happened, what changed, and what is worth doing next. If a finding belongs on a project quote rather than the monthly plan, we say so up front.
Picking the right plan for a Kennesaw office
Our pricing page lays out three general plans and two dental plans. They share the same proactive foundation and differ in how much responsibility you want us to take on.
- Brotherly Protect: monitoring, Windows patching, managed endpoint protection, dark-web credential alerts and a monthly device-health report, without a managed-support contract. It does not cover servers.
- Remote IT Core: everything in Protect, plus unlimited remote help desk, PC and server management, basic Microsoft 365 administration, and an annual technology review.
- Complete Managed IT: everything in Remote IT Core, plus a guaranteed response SLA, a priority support queue, vendor coordination, and quarterly technology meetings.
Practices running Dentrix, Eaglesoft, or Open Dental can choose Dental Remote Care or Dental Complete instead. Those plans cover practice-management and imaging troubleshooting along with workstation and server monitoring.
If your needs change, you can move up or down between plans, and the service scope changes with it.
What stays on its own line
Clear scope matters more than a low headline number. Backup, Microsoft 365, email security, and other per-user licenses are itemized. They are not folded into the managed IT rate, because storage, retention, and user counts differ from one office to the next. Ask about backup and disaster recovery as its own service.
Onsite work, hardware, migrations, office moves, cabling, major upgrades, and remediation projects are also separate. When you see "24/7" on our plans, it refers to monitoring. After-hours work is quoted separately. All of it is spelled out on pricing so you know where the line sits before you sign.
Managed IT and cybersecurity are two different jobs
Managed IT keeps the office running: devices patched, the help desk answering, and problems caught early. We cover cybersecurity in Kennesaw as its own service: EDR, MFA, email security, firewall management, and continuous monitoring for Cobb County offices. Each is scoped and quoted on its own, so you can start with one and add the other when it makes sense.
When something breaks today
Things break on their own schedule. If a problem stops work, call us. During business hours, remote support is the fastest route, and most issues are resolved without anyone needing to drive anywhere.
When the fix needs hands, such as a hardware install, a network change, or a dead switch, we schedule an onsite visit and drive to Kennesaw from Rome along I-75. Onsite labor is billed separately from the monthly plan. Work after hours is quoted separately, so you know what you are approving before we start.
Who we support in Kennesaw
Professional and financial services
firms handling confidential client information and contracts that need secure access and dependable everyday support.
Medical and dental practices
offices that need practice-management support and HIPAA-focused safeguards without turning the office manager into an IT director.
Small offices and owner-run businesses
teams that cannot afford a lost morning and do not want to build an IT department.
Growing businesses across Cobb County
companies adding staff, locations, or technology that want their IT to keep pace instead of catching up later.
Getting started
It begins with a fit call. We confirm your device count, locations, and systems, and which plan matches the responsibility you want us to take. Then we document the environment, deploy management tools, record your vendors, and flag anything that needs remediation. After that, support begins and your team knows exactly how to reach us.
Already have an IT provider? We will review your current setup and plan the handoff. One-time work such as a migration or an office change can run alongside managed IT.
Managed IT questions from Kennesaw offices
What does managed IT cover for a small Kennesaw office?
Monitoring, scheduled maintenance, Microsoft and third-party patching, managed endpoint protection, and, on Remote IT Core and Complete Managed IT, a help desk with unlimited business-hours remote support from a named team. See managed IT services for the full service.
Is backup included with managed IT?
No. Backup, Microsoft 365, email security, and other per-user licenses are itemized on the quote. That way you pay for what your office actually uses. The line items are on pricing.
What if something breaks today?
Call us. Most problems are handled remotely during business hours. If the fix needs hands, we schedule a visit and drive to Kennesaw along I-75. Onsite labor and after-hours work are quoted separately from the monthly plan.
Do you come onsite to Kennesaw?
Yes. We are based in Rome and work remote-first, because remote support resolves most issues faster. When work genuinely needs someone on site, scheduled onsite visits are part of how we serve Kennesaw and Cobb County clients.
What does 24/7 mean on your plans?
It means monitoring. Alerts are watched around the clock. Unlimited support means business-hours remote support for covered systems, and after-hours work is quoted separately.
Can we switch to you if we already have an IT provider?
Yes. We review your current setup and plan the handoff. If you need a migration or office change at the same time, that one-time work can run alongside managed IT.