Quick answer: Yes. Brotherly Technology provides managed IT services for small businesses in Marietta and across Cobb County: 24/7 monitoring, scheduled patching, managed endpoint protection, and unlimited business-hours remote support on Remote IT Core and Complete Managed IT. Business-hours remote response is typically under 15 minutes. Complete Managed IT includes a guaranteed response SLA. It guarantees acknowledgment and the start of triage. Onsite visits in Marietta are scheduled.
Plan details and line items: pricing.
Who we work with in Marietta
Small businesses around Marietta and Cobb County come in all shapes. What they have in common is that nobody on staff was hired to be the IT person, and every hour spent fighting a computer is an hour off the real work.
Professional and financial services
Offices that handle confidential client files and contracts and need secure access plus dependable day-to-day support.
Medical and dental offices
Healthcare offices that need HIPAA-focused safeguards and EHR/EMR support, and dental practices that need practice-management and imaging troubleshooting, without the office manager becoming the IT director.
Engineering firms and manufacturers
Engineering teams that depend on CAD/CAM workstations and shared project files, and manufacturers whose office systems are tied to the production floor.
Owner-run small offices
Teams of a handful of people who can't afford to lose a morning and have no interest in building an IT department. See small business IT.
What the monthly service handles
Our managed IT services run the same routine for every client. Here's what that looks like for a small Marietta business.
Monitoring and maintenance
Monitoring runs 24/7, so a failing drive or a stalled service turns into an alert on our side instead of a surprise on yours. Windows and third-party patches go out on a schedule, managed endpoint protection covers every managed device, and dark-web credential alerts flag staff logins that show up where they shouldn't.
A help desk your staff can actually reach
When something stops work, your staff calls or emails a real person on our help desk. Remote IT Core and Complete Managed IT come with unlimited business-hours remote support for covered systems. That covers ordinary troubleshooting and maintenance for managed devices and supported applications during business hours. On Brotherly Protect, help desk support is billed hourly. You also get a named account manager who knows your setup, so nobody has to explain the whole story twice.
Business-hours remote response is typically under 15 minutes. Complete Managed IT includes a guaranteed response SLA. It guarantees acknowledgment and the start of triage. It does not guarantee resolution.
PCs, servers, and Microsoft 365
On Remote IT Core and Complete Managed IT we manage PCs and servers, plus Microsoft 365 administration (basic on Remote IT Core, full on Complete Managed IT). Microsoft 365 licenses stay on their own line of the quote.
Updates in plain English
You hear what happened, what we changed, and what's worth doing next. If something belongs on a project quote instead of the monthly plan, we tell you that up front.
Three plans for a small business
Every plan shares the same proactive foundation. The difference is how much support, response priority, and technology management you want us to own. Current rates, minimums, and an estimate calculator are on pricing, so this page doesn't repeat the numbers.
- Brotherly Protect: 24/7 PC health monitoring, Windows patch management, managed endpoint protection, dark-web credential alerts, and a monthly device-health report, without a managed-support contract. Help desk support is billed hourly. Servers, onsite work, and a response SLA are not included.
- Remote IT Core: everything in Protect, plus unlimited remote help desk, PC and server management, basic Microsoft 365 administration, and an annual technology review. Standard support queue.
- Complete Managed IT: everything in Remote IT Core, plus a guaranteed response SLA, a priority support queue, vendor coordination, and quarterly technology meetings.
Dental offices can choose Dental Remote Care or Dental Complete instead; both are on pricing. If your needs change, you can move up or down between plans, and the service scope changes with it.
What's billed on its own line
A low headline number doesn't help if the scope is fuzzy. Backup is billed separately from the monthly plan. Microsoft 365, email security, and other per-user licenses are itemized too, so the plan reflects what your business actually uses. Backup and disaster recovery and cybersecurity are scoped as their own services.
Onsite work is billed hourly on every plan. New equipment, migrations, office moves, cabling, major upgrades, and remediation projects are separate, and after-hours work is quoted separately. When you see "24/7" on our plans, it means monitoring, not the help desk.
How onsite works for Marietta
We're remote-first because remote support is usually the quickest way to get someone back to work, and most issues never need a drive. When the job needs hands, like a hardware install, a network change, or a dead switch, we schedule an onsite visit in Marietta from our Rome headquarters. Onsite labor is billed hourly and kept separate from the monthly plan, so you know what you're approving before we start.
Getting started
It starts with a fit call. We confirm your device count, locations, and systems, and which plan matches the responsibility you want us to take on. Then we inventory the environment, deploy management tools, document your vendors, and flag anything that needs fixing. After that, support begins: your team gets the Brotherly Support Application and clear instructions for asking for help.
Already have an IT provider? We'll review your current setup and plan the handoff.
Managed IT questions from Marietta small businesses
Do you provide managed IT services for small businesses in Marietta?
Yes. We provide managed IT services for small businesses in Marietta and across Cobb County, Georgia: 24/7 monitoring, scheduled patching and maintenance, managed endpoint protection, and a help desk with unlimited business-hours remote support on Remote IT Core and Complete Managed IT. We work remote-first from our Rome headquarters and schedule onsite visits in Marietta when the work needs hands. Backup is billed separately, and Microsoft 365, email security, and other per-user licenses are itemized on their own lines.
How quickly does your help desk respond?
Business-hours remote response is typically under 15 minutes. That is a typical response time, not a resolution time and not a guarantee on every plan. Complete Managed IT includes a guaranteed response SLA. It guarantees acknowledgment and the start of triage. Resolution depends on the cause, vendor involvement, hardware availability, and whether onsite work is required. Details are on pricing.
Is your help desk open 24/7?
No. Monitoring runs 24/7, so alerts are watched around the clock. Help desk support is business hours: unlimited support covers ordinary troubleshooting and maintenance for managed devices and supported applications during business hours. After-hours work is quoted separately.
Do you come onsite to Marietta offices?
Yes. Most problems are handled remotely, which is usually the quickest route. When a job needs hands, such as a hardware install or a network change, we schedule an onsite visit in Marietta. Onsite work is billed hourly on every plan, separate from the monthly rate.
Which plan makes sense for a small Marietta business?
It depends on how much you want us to own. Brotherly Protect covers monitoring, Windows patching, and endpoint protection without a managed-support contract; help desk support on Protect is billed hourly. Remote IT Core adds unlimited remote help desk and PC and server management. Complete Managed IT adds a guaranteed response SLA, a priority support queue, and vendor coordination. You can move up or down between plans, and the service scope changes with it. Compare them on pricing.
Do you only work with dental and medical offices?
No. Dental and medical offices are one part of what we do. Our managed IT also covers professional and financial services firms, engineering firms, manufacturers, and owner-run small offices. The monthly service works the same way for each of them.